Shipping policy
Thank you for choosing swaneryofficial.com for your fragrance needs. We are committed to providing you with high-quality products and exceptional service. Please review our shipping policy to understand how we process and deliver your orders.
1. Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. During peak seasons or promotional events, processing times may vary, but we strive to dispatch your order as quickly as possible.
2. Shipping Methods: We offer a variety of shipping options to meet your needs:
- Express Shipping: Guaranteed delivery within 1-3 business days.
Please note that these delivery times are estimates and may be affected by factors beyond our control, such as customs procedures or extreme weather conditions.
3. Shipping Costs: Shipping costs are calculated based on the weight of your order and the selected shipping method. The exact shipping cost will be displayed during the checkout process before payment is made.
4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or through the designated courier's tracking system.
TRACK YOUR ORDER
To track your order, please click one of the links below and enter your tracking code (found on your confirmation email).
swaneryofficial.com reserves the right to update or modify this shipping policy at any time without prior notice. Please review this policy regularly for any changes.
MISSING PARCEL CLAIMS
If your parcel goes missing with one of our logistics partners, please get in touch with our customer service team. You will be asked to complete a short form about your order and we will submit this to our logistics partners claims team. Unfortunately, claims can take up to 10 days to get a resolution. We can only apologies for the inconvenience caused on behalf of our logistics partners.
If you have any questions or concerns regarding our shipping policy, feel free to contact our customer support team at swaneryofficial.com or through our contact page.
Thank you for choosing swaneryofficial.com. We appreciate your business!
