Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: 

Swanery, Sussex Road, Harrow, Middlesex, HA14LLU
Harrow,London

United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at services@swaneryofficial.com

• 

  Royal Mail

  You can return to your local Royal Mail Post Office. To get your free returns label and find out more on how to return, follow this link:

  https://www.royalmail.com/track-my-return#/details/648
  
  
  Your return will be sent on a Tracked 48 service. Once your return has arrived at our warehouse, it will be processed payment within 3-5 working days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at services@swaneryofficial.com

RETURN POLICY

Thank you for your purchase. We hope you are happy with your
purchase. However, if you are not completely satisfied with your
purchase for any reason, you may return it to us for a full refund or store
credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase
date. All returned items must be in original (new and unused condition), with all
original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at services@swaneryofficial.com

to obtain a Return Merchandise Authorisation(RMA) number. After receiving a RMA
number, place the item securely in its original packaging, and mail your
Return to the following Address:

Swanery .
Sussex Road Harrow, Middlesex, HA14LUUnited Kingdom

Please note, you will be responsible for all return shipping charges. We
strongly recommend that you use a trackable method to mail your
return.

REFUNDS

After receiving your return and inspecting the condition of your item, we
will process yourreturn. Please allow at least three (3)days from the
receipt of your item to process yourreturn. Refunds may take 1-2 billing
cycles to appear on your credit card statement, depending on your credit
card company. We will notify you by email when your return has been
processed

After receiving your return and inspecting the condition of your item, we
will process yourreturn. Please allow at least three (3)days from the
receipt of your item to process yourreturn. Refunds may take 1-2 billing
cycles to appear on your credit card statement, depending on your credit
card company. We will notify you by email when your return has been
processed.

Return Shipping Charge

-The Items after use or Open condition, Box open and not in
original condition.
-For defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.

Please Note
● We will refund the amount only after receive the item and
verifying the item condition.

EXCEPTIONS

The following items cannot be returned:

The Items after use or Open condition, Box open and not in
original condition.
For defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.

Please Note

● We will refund the amount only after receive the item and verifying the item condition.

QUESTIONS

If you have any questions concerning our return policy, please contact us
at:

+44 20 32902771

services@swaneryofficial.com